collection of information information you provide to us We collect information you provide directly to us. For example, we collect information when you use our websites, shop in our stores, call us on the phone, sign up to receive our emails, contest, promotion or survey, communicate with us via third party social media sites, request customer support, apply for a job or otherwise communicate with us. The types of information we may collect include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide. In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a "wish list" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
information we collect from our partners and other sources We may also obtain information about you from other sources and combine that with information we collect about you. For example, we collect information from facebook.
use of information We may use information about you for various purposes, including to: Facilitate and improve your online shopping experience; Provide the products and services you request, process transactions and send you related information, including confirmations and receipts; Respond to your comments, questions and requests and provide customer service; Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to manage these communications. Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages; Personalize your online experience and provide advertisements, content or features that match your profile and interests; Monitor and analyze trends, usage and activities; Process and deliver contest, promotion and sweepstakes entries and rewards; Link or combine with information we get from others to help understand your needs and provide you with better service; and Carry out any other purpose for which the information was collected. We are based in Hong Kong and we have subsidiaries in the US and Europe. The information we collect is governed by Hong Kong law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to Hong Kong (HKSAR).
sharing of information We may share information about you as follows: With vendors, consultants and other service providers who need access to such information to carry out work on our behalf; In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation; If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any third party; In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company; and With your consent or at your direction. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
security We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
children We do not knowingly collect any personal information from children under the age of 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.
your choices promotional communications You can opt out of receiving promotional communications from us at any time by doing the following: To opt out of promotional emails and text messages: Follow the instructions provided in those communications or at email@example.com Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations.
cookies Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our websites. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. In addition, many web browsers support Do Not Track technology. If you enable Do Not Track, Citizen Cashmere will not use information about your web viewing activities to tailor your online experience on other websites operated by Citizen Cashmere. Note, however, that our third party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different websites even when you have Do Not Track enabled in your browser. For more information about how to opt out of ad targeting by our partners, see "advertising & analytics services" above.
your california privacy rights California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. Citizen Cashmere permits California residents to opt out of having their information shared with third parties for direct marketing purposes. To opt out, please contact us: firstname.lastname@example.org.
safe harbor statement Citizen Cashmere recognizes that the European Union ("EU") and Switzerland have implemented omnibus data protection regimes established pursuant to the European Data Protection Directive (95/46/EC) and the Swiss Federal Act on Data Protection, respectively. Among other things, these laws require "adequate protection" for the transfer of certain individually identifiable data about individuals in EU member countries and Switzerland to Citizen Cashmere’s operations in the United States of America ("U.S."). Citizen Cashmere complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of Personal Information from EU member countries and Switzerland.
Questions, Public Relations, Events, Good jokes? We will do our best to get back to you promptly. We are best with email but we can be reached at the following address. You can also send us a note on Facebook. We can provide pick up service in person provided the item is our offices in Hong Kong or Paris. Please contact us in advance.